Last Updated: January 2026

BK22 Privacy Policy — How We Keep Your Personal Information Safe

Your information is completely safe at BK22. Find out what data we collect, why we collect it, and how we keep it secure — all explained in simple, clear terms.

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How Your Information Is Kept Safe at BK22

Through both technology and policy, we ensure your privacy is never compromised.

256-bit SSL Encryption

Every data transfer on BK22 is secured with banking-grade 256-bit SSL encryption — your information cannot be read or intercepted while in transit.

Your data is never sold

BK22 never sells your personal information to third parties. Your name, phone number, and email will never be shared with advertisers — that's our commitment to you.

Secure Data Storage

Your data is stored in encrypted form on internationally compliant servers. Regular security audits and penetration testing are conducted to ensure your information remains fully protected.

Minimal Data Collection

BK22 only collects information that is strictly necessary to provide our services. Unnecessary data is never requested, and unused data is deleted on a regular basis.

You're in Full Control

You can contact our support team at any time to view, correct, or delete your data. At BK22, you have full control over your personal information.

International security standards

BK22 adheres to international data protection standards. Our security measures are regularly assessed by independent third parties to ensure your information is always kept safe.


1Introduction & Applicability

Welcome to BK22 (bk22.wine). This Privacy Policy ("Policy") explains what information we collect when you use BK22's website, mobile app, or any of our other services — why we collect it, how we use it, and how we keep it secure.

By creating an account or using the BK22 platform, you agree to this Privacy Policy. This policy applies to all of BK22's Terms & Conditionstogether with, forms a complete and binding legal agreement.

We believe privacy is a fundamental right. That's why every decision at BK22 starts with one question — does this protect our members' data? This policy isn't written in complex legal language — we've made every effort to explain everything in plain, straightforward terms.

Applicability: This policy applies to all BK22 products and services — including the website, mobile app, live chat, and email communications.

2What Data We Collect

BK22 only collects information that is genuinely necessary to provide our services. We collect two types of data:

2.1 Information You Provide Directly

  • Registration Information: Name, email address, phone number, date of birth, and password
  • Identity Verification Information: National ID card, passport, driving licence
  • Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details
  • Contact Information: Messages and complaints submitted to support
  • Responsible Gaming Information: Limits and preferences you set yourself

2.2 Automatically Collected Information

  • Device Information: Device model, operating system, and browser type
  • Connection Information: IP address, internet service provider name
  • Usage Data: Pages visited, time spent, and games played
  • Transaction details: Deposit, withdrawal, and betting history
  • Cookie information: Browser cookies and local storage data
Data Type Reason for collection Retention Period
Registration details Account management For the duration of account activity
Identity verification Legal Obligations Up to 5 years
Transaction history Financial records Up to 7 years
Support messages Service Improvement Up to 3 years
Usage Logs Security Analysis Up to 1 year

3How We Use Your Information

BK22 uses the data it collects only for specific, legitimate purposes. We will never use your information in any way that works against your interests.

  • Account management: Confirming registration, verifying logins, and keeping your account secure
  • Financial Transactions: Processing deposits, withdrawals, and bonuses
  • Identity Verification: Meeting legal requirements and preventing fraud
  • Customer support: Addressing your complaints and enquiries
  • Service Improvement: Analysing data to improve your gaming experience
  • Security: Preventing fraud, money laundering, and other forms of misuse
  • Legal Obligations: Meeting regulatory requirements
  • Personalised experience: Showing games and offers tailored to your preferences

Our policy: BK22 never uses your data to push you toward excessive gaming. We are committed to responsible gaming.

4Data Sharing & Disclosure

BK22 does not sell your personal information to third parties. However, there are limited circumstances in which data may need to be shared:

4.1 Service Provider Partners

Game providers (Pragmatic Play, Evolution Gaming, etc.), payment processors, and technology service providers may access limited data solely to deliver their services. All are bound by confidentiality agreements with BK22.

4.2 Legal Requirements

We may be required to disclose data in response to government orders, court orders, or lawful requests from regulatory authorities. Where permitted by law, we will endeavour to notify you in such cases.

4.3 Business Changes

In the event of a change of ownership or merger, the new owner of BK22 will be bound by and required to honour this Privacy Policy.

Never shared: Your information is never shared with advertisers, marketing companies, or unnecessary third parties.

5Cookie Policy & Tracking Technologies

The BK22 website and app use cookies and similar technologies. Cookies are small files stored on your device that help enhance your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

6Data Retention & Deletion

BK22 does not retain your data for longer than necessary. Retention periods depend on the purpose for which the data was collected and applicable legal requirements.

  • Even after account closure, financial records may be retained for up to 7 years as required by law
  • Identity verification documents are retained for up to 5 years
  • Data from inactive accounts is automatically reviewed after 2 years
  • Marketing preferences can be updated or removed at any time

Want to delete your data? Upon a request to close your account, all data beyond legal retention requirements will be deleted within 30 days. For more details, write to support@bk22.wine.

7Your Rights & Controls

As a BK22 member, you have certain fundamental rights over your own data. We respect and honour those rights.

Right to Access Your Data

You may request at any time to find out what information BK22 holds about you.

Right to Correction

To correct inaccurate or outdated information, please contact support. This is typically resolved within 48 hours.

Right to erasure

You may request the deletion of any data held beyond legal obligations.

Right to Restrict Processing

You may request that we stop or restrict the use of your data for specific purposes.

Right to Data Portability

You may request your data in a portable format (JSON/CSV).

Right to object

You can opt out of marketing communications at any time.

How to exercise your rights: Email us at support@bk22.wine or reach out via live chat. We aim to respond within 30 days.

8Protecting Children's Privacy

BK22's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor has registered an account in error, the account will be closed immediately upon a guardian's request and all collected data will be permanently deleted.

A note for parents: If you suspect your child is using BK22, please contact us immediately at support@bk22.wine. We will take prompt action.

9Technical Security Measures

BK22 follows the highest industry technical standards to protect your information.

  • Encryption: All data at rest and in transit is protected with AES-256 encryption
  • TLS/SSL: All network communications are encrypted with TLS 1.3
  • Two-Factor Authentication (2FA): An additional layer of security for account login
  • Audit Logs: All data access is logged and reviewed on a regular basis
  • Penetration Testing: Security audits conducted by third parties at least twice a year
  • Incident response: In the event of a security breach, members will be notified within 72 hours

That said, no method of transmission over the internet is 100% secure. We ask that you take a few precautions as well — use a strong password, always log out from shared devices, and report any suspicious activity immediately.

10Changes to This Policy

BK22 may update this Privacy Policy as needed. For any significant changes, we will:

  1. We will send a notification to your registered email address
  2. Display a clear notice on the website
  3. We will notify you at least 7 days before any changes take effect

Continued use of BK22 after a new policy takes effect will be considered your acceptance of the changes. Please refer to the "Last Updated" date at the top of the page.

11Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

  • Email: support@bk22.wine (Subject: Privacy)
  • Live Chat: Available 24/7 in English, with an average response time of 3 minutes

We take all privacy-related requests seriously and typically respond within 3–7 business days. For urgent matters (such as account security), live chat is the fastest way to reach us.

Read More: Alongside this policy, we also encourage you to read our Terms & Conditions and Responsible Gaming You are also encouraged to read our policy.


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Play with peace of mind — your data is safe with us

Your privacy and security are always guaranteed at BK22. Join today and enjoy Bangladesh's most trusted gaming experience.

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